FAQ

1) What is kesar.in webstore all about?

The web store www.kesar.in provides online sales of Corporate gifting items.

2) How can I buy online?

You can browse through our online catalog and use a credit to buy the products online.

3) What are the cards i can use to buy online?

You can pay by means of Credit Cards : Visa, Master Card.

4) How would the product be delivered?

We have our own logistics tie-up to deliver the products right upto your doorstep. As of now the products can be delivered anywhere in India. Also, the delivery is not attempted on Sundays and public holidays, since there is no courier service available on these days. In case there is no courier service to the address mentioned in the order, the order will be cancelled and the same will be intimated to you by email.

5) How can I find the status of my Order?

You can track your order online using the order status option available in www.kesar.in website after you login.

6) How can I cancel my order?

For canceling your order, you will have to get in touch with our customer support executive, giving the reference of your order number. If in case the product is not despatched your request will be considered else since the product is despatched it wont be cancelled.

7) What is the delivery time?

Delivery of the product would be between 2 to 7 days from the date of placing the order.

8) Do I have to pay any extra taxes?

Yes. A resale tax of 1% would be added to the purchase cost.

9) How would I know if my order is confirmed?

As soon as the payment is processed you would receive an intimation on the site itself apart from which you would get a confirmation order form to your email. Our eSales team would also contact you over phone to reconfirm the order.

10) What happens if stocks are not available?

www.kesar.in take every effort to make sure that adequate stock is available for the products displayed online. In case of any shortage Kesar Gift Mart would make available the product but there may be a delay which would be intimated by our eSales team.

11) Can I place bulk orders online?

Yes. you can place bulk orders online or even by multiple products online.

12) Do I have to register to buy online?

Yes. You have to register online to do a purchase. Personal information taken at the time of registration would help us to ensure safe transaction.